This period of time was one of the best learning experiences I've had. I gained invaluable knowledge regarding best industry practices. I reviewed many transactional fraud cases for debit and credit products early on. This was more of detection type work. After proving myself, I moved on to investigating fraudulent credit applications, and helping to prevent voice facilitated fraud. These included real-time account takeover scenarios. Very exciting work!
One of the last roles I held in the financial crimes area was working specifically with high profile fraud dispute cases. I learned a lot about the VISA and Mastercard arbitration process and tried to resolve disputes by contacting the customer, as well as merchants to come to make a final decision on how to move forward with the disputed transactions in question.
The last role I held there was as a quality assurance analyst for credit bureau disputes. My mission was to ensure that agents in the Phillipines processing disputes were adhering to industry rules and regulations before data was transmitted to the bureaus. Also, I would send coaching oppourtunities if I found discrepancies. I would also have a few agents I reviewed in the United States as well.
To summarize, I just want to say that I enjoyed this type of work thoroughly. I love solving puzzles, and performing root cause analysis. I was honored to be able to help bring justice to people who were being taken advantage of, and this really opened my eyes to security threats in all areas of life. Since I have left the company I've decided to devote my full attention to software development, learning how to build safe, realiable, and accessible systems to match your business needs.
In my freetime I enjoy playing games with my friends online, and learning more about cryptography and steganography. I also hold a cybersecurity certification that showcases my general knowledge in cybersecurity practices.
